| Deailed Lessons Learned Data |
| Type |
Good practice |
| Lesson Learned Statement |
It is important to manage customer and end-user expectations. |
| Issue/Risk factor |
Users will tend to want to upgrade their components as soon as the latest and greatest comes out, without realizing the impact. |
| Impact on cost |
unknown |
| Impact on quality |
unknown |
| Impact on schedule |
high |
| Type of data |
qualitative |
| Recommended action |
It is important to let them know of the schedule impact and risks associated with the extra effort to accommodate these preferences |
| Comments/Story |
see text |
| Life-cycle Phase |
post-deployment |
| Recommended audience |
Project manager |
| Aspect |
Market |
| Object |
People |
| Type of system |
logistics & communication |
| Type of company |
defense |
| Number of COTS per project |
several to many |
| Type of COTS |
diverse |
| Date Created |
7/2/2003 |
| Date added |
12/10/2003 |
| Name |
Tricia Oberndorf |
| Organization |
SEI |
| e-mail |
po@sei.cmu.edu |
| Reference |
"COTS-Based Systems Lessons Learned Web Pages" (http://www.sei.cmu.edu/cbs/lessons/) |
| Link |
docs/CustomerRelationshipManagement.doc |
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