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Deailed Lessons Learned Data
Type Good practice 
Lesson Learned Statement Expectations of all participants must be managed. 
Issue/Risk factor It will be difficult if there is a divergence between the expectations of the end users and of management. 
Impact on cost unknown 
Impact on quality unknown 
Impact on schedule unknown 
Type of data qualitative 
Recommended action Include everyone whose business processes will change  
Comments/Story see text 
Life-cycle Phase Throughout lifecycle 
Recommended audience Project manager 
Aspect Managerial 
Object People 
Type of system supply inventory 
Type of company defense 
Number of COTS per project one 
Type of COTS package not intended to be COTS 
Date Created 7/2/2003 
Date added 12/10/2003 
Name Tricia Oberndorf 
Organization SEI 
e-mail po@sei.cmu.edu 
Reference "COTS-Based Systems Lessons Learned Web Pages" (http://www.sei.cmu.edu/cbs/lessons/) 
Link docs/BusinessProcess.doc 
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