| Deailed Lessons Learned Data |
| Type |
Cautionary |
| Lesson Learned Statement |
It may not be easy to change the business processes. |
| Issue/Risk factor |
Resistance to change may become a critical factor in success with COTS products. Even without resistance, there is a danger of underestimating the time and effort required to understand and convert business processes. |
| Impact on cost |
high |
| Impact on quality |
unknown |
| Impact on schedule |
high |
| Type of data |
qualitative |
| Recommended action |
Use business process models. |
| Comments/Story |
see text |
| Life-cycle Phase |
Throughout lifecycle |
| Recommended audience |
Project manager |
| Aspect |
Business |
| Object |
Process |
| Type of system |
diverse |
| Type of company |
diverse |
| Number of COTS per project |
one to many |
| Type of COTS |
diverse |
| Date Created |
7/2/2003 |
| Date added |
12/10/2003 |
| Name |
Tricia Oberndorf |
| Organization |
SEI |
| e-mail |
po@sei.cmu.edu |
| Reference |
"COTS-Based Systems Lessons Learned Web Pages" (http://www.sei.cmu.edu/cbs/lessons/) |
| Link |
docs/BusinessProcess.doc |
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